Privacy Policy

Last Updated: September 10, 2025

At Roofing Renovations Hamilton, your privacy, trust, and security are of the highest importance. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you interact with our website at https://roofingrenovationshamilton.co.nz, make an inquiry, or engage our professional roofing services. By using our website or sharing your information with us, you consent to the practices described below.

We are committed to ensuring that your personal data is handled with transparency, responsibility, and in compliance with the New Zealand Privacy Act 2020.

1. Information We Collect

When you visit Roofing Renovations Hamilton, we may collect both personal and non-personal information to provide reliable and professional service.

Personal Information

You may voluntarily provide details when you:

Submit an online inquiry or request a consultation.
Contact us directly by phone, email, or via our social media channels.
Request a quotation or schedule a site assessment.
Subscribe to updates, newsletters, or promotional offers.

Personal information may include:

Full name and preferred contact method.
Contact details such as phone number and email address.
Property or project address.
Information about your roofing needs, including project size, service type (repair, replacement, or installation), and budget considerations.

Technical & Usage Data

When browsing our website, we may automatically collect:

IP address and approximate location.
Browser type, device information, and operating system.
Pages visited, time spent on site, and referral sources.
Search terms used to reach the website.

This non-identifiable data helps us enhance the usability, performance, and overall visitor experience of the website.

2. Cookies and Tracking Technologies

Roofing Renovations Hamilton uses cookies and similar technologies to deliver a seamless and personalized browsing experience.

Types of cookies include:

Essential Cookies – Necessary for basic website functions, such as form submissions.
Performance Cookies – Collect data about how visitors use the site to resolve technical issues and improve usability.
Functional Cookies – Remember preferences like saved forms or recently viewed service pages.
Marketing Cookies – Used with consent to deliver relevant service updates, promotions, or offers.

You can disable cookies through your browser settings, though doing so may limit functionality.

3. How We Use Your Information

We collect personal data for the following business-related purposes:

Responding quickly to inquiries and consultation requests.
Scheduling appointments, site visits, or roof inspections.
Preparing detailed and accurate quotations.
Communicating updates about roofing projects or service arrangements.
Sending occasional marketing messages (if you have opted in).
Meeting compliance obligations under New Zealand law.

We will never sell, rent, or trade your information to third parties.

4. Sharing and Disclosure of Information

Your information is treated with confidentiality. It may be shared only in limited circumstances:

Service Providers

We may work with trusted third-party providers to:

Manage secure website hosting.
Store data through encrypted cloud systems.
Process analytics for traffic and visitor behavior.
Support communication tools such as email platforms.

These providers are contractually bound to protect your data.

Legal Obligations

We may disclose your information if required to:

Comply with legal or regulatory obligations.
Respond to valid requests from law enforcement.
Protect the rights, property, or safety of Roofing Renovations Hamilton, its users, or others.

5. Your Privacy Rights

As a New Zealand resident, you have the right to:

Access – Request a copy of the information we hold about you.
Correction – Update or correct inaccurate details.
Deletion – Request removal of your data where legally permissible.
Restriction/Objection – Limit or object to specific uses of your data, such as marketing communications.

Requests can be made through our Contact Page. We will respond in a timely and respectful manner.

6. Data Security

Roofing Renovations Hamilton implements strict security measures to prevent unauthorized access or misuse of your information. Measures include:

SSL encryption on all site forms.
Secure servers with restricted access.
Regular system updates, malware scans, and firewalls.
Staff protocols ensuring only authorized personnel access sensitive data.

While no system is 100% secure, we are committed to maintaining the highest possible protection standards.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. Retention periods depend on:

The type of information collected.
Legal and regulatory requirements.
Business needs, including resolving disputes or maintaining records.

Once no longer required, data will be securely deleted or anonymized.

8. International Data Transfers

Our hosting and service providers may process or store data outside New Zealand. When this occurs, we ensure that appropriate safeguards are in place to maintain compliance with New Zealand privacy standards.

9. Policy for Minors

Services offered by Roofing Renovations Hamilton are intended for property owners, managers, or businesses. We do not knowingly collect personal data from individuals under 16 years of age. If such data is discovered, it will be deleted promptly.

10. Marketing Communications

If you have opted in, we may send emails or SMS updates about roofing services, seasonal promotions, or helpful maintenance tips. You can opt out at any time by:

Clicking the unsubscribe link in our messages.
Contacting us directly through the Contact Page.

11. Policy Updates

Roofing Renovations Hamilton may revise this Privacy Policy from time to time to reflect legal changes, technological improvements, or business practices. Updates will appear on this page with a new “Last Updated” date. Continuing to use our website after updates means you accept the revised terms.

12. Governing Law

This Privacy Policy is governed by the laws of New Zealand. Any disputes related to this policy will be subject to the exclusive jurisdiction of New Zealand courts.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us via our Contact page at: https://roofingrenovationshamilton.co.nz/contact-us/

At Roofing Renovations Hamilton, we remain committed to safeguarding your information, ensuring transparency, and delivering reliable roofing services with professionalism and integrity.